Shipping Policy

At ETEKHOP, we strive to ensure a seamless and hassle-free shopping experience for our customers. Here are the key points of our shipping policy:

- Estimated Delivery Time

Upon placing your order, you will receive an estimated delivery timeline. Please note that delivery times may vary due to carrier schedules, weather conditions, and other unforeseen circumstances.

- Shipping Methods

We use reputable shipping carriers such as FedEx to ensure your electric bicycle / electric scooter arrives safely and on time.

- Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the progress of your delivery in real-time.

- Delivery Requirements

Upon delivery, someone will need to be present to sign for the package and inspect it for any damage. If you are unable to be present, please make arrangements for someone else to accept the delivery on your behalf.

- Damaged or Missing Items

If your electric bicycle arrives damaged or if any parts are missing, please contact our customer service team(ETEKHOP@outlook.com) immediately. We will work with you to resolve the issue promptly.

- Returns and Exchanges

If you are not satisfied with your purchase, we offer a 30-day return policy. Please refer to our Returns and Exchanges Policy for more information.

At ETEKHOP, we are committed to providing exceptional customer service and ensuring that your electric bicycle / electric scooter arrives safely and in perfect condition. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.